Patients' Satisfaction Report Card


2015 Third Quarter (Aug 1 to Sep 30) Performance
CommuniCare Services
National Norm
Appointment Wait Satisfaction
84.6
80.8
Check In Staff Courtesy & Friendliness
91.5
88.8
Cleanliness & Appearance of Facilities
93.1
89.9
Ease of Live Person Phone Access
85.8
81.8
Exam Room Wait Time
85.9
84.4
Friendliness & Professionalism of Phone Attendant
91.1
89.4
Loyalty - Will return for service
95.7
95.1
Privacy of Health Information
93.3
89.3
Provider Advice & Treatment
93
91.2
Provider Assistant Courtesy & Friendliness
93.6
90.5
Provider Listening
94.9
91.5
Referral Intentions
92.8
90.7
Waiting Area Wait Time
83.4
81.5
OVERALL SATISFACTION
91.4
87.7

Data is collected by the Crossroads Group, a third party customer surveying organization, that focuses on helping organizations "hear the voice of the customer or stakeholder" and to respond to that voice with meaningful action designed to produce a measureable result. Learn more about the Crossroads Group at www.crossroadsgrp.com.