Coronavirus / COVID 19
CommuniCare has limited Coronavirus/COVID-19 Testing Kits for only established patients that present with COVID-19 symptoms and meet the current criteria.
Last Updated: March 24th, 2020
TEMPORARY Changes to Our Services Due to COVID-19
- We are now offering Curbside Services for patients presenting with upper respiratory conditions so that we can isolate them within their vehicles (with the exception of our Metropolitan Women’s Campus and our Medical Center Campus) and
- We are now offering Telemedicine Services when appropriate.
These changes are to limit exposure to our patients and reduce infection risk at our facilities. Should any changes apply to your currently scheduled appointment, you will be contacted. Please review the new temporary guidelines below by service:
Beginning Monday, March 30th – CommuniCare Health Centers will change the hours of operations for all of our clinic locations from 8AM-5PM until further notice.
Behavioral Health Visits
Your upcoming appointment will be changed to a virtual visit (Telehealth) or over the phone. You will be contacted regarding the process. Please keep your appointment as before, unless you are instructed otherwise.
Depending on the type of appointment you currently have scheduled, there may be a possibility of your appointment being rescheduled to another date or location, or a telemedicine visit if appropriate.
You will be contacted if we need to reschedule your appointment.
Family Medicine Visits
Patients who are 60+ Years of Age and/or those with Underlying Health Conditions: We are discouraging you from coming in-person to your appointment. We will contact you to schedule a telemedicine (over the phone) visit with a provider or reschedule your appointment for later date.
Established Patients Who Have Quarterly Visits: (Diabetics, high cholesterol patients, controlled blood pressure or other chronic conditions). We will contact you to see if you can be offered a telemedicine visit, if appropriate. For those who qualify, we will fill a 90-day supply of medications.
All Other Patients: Please plan to keep your scheduled appointment. Should there be any future changes, we will contact you directly if we need to reschedule your appointment to another date or location, or if a telemedicine visit would be more appropriate.
Women’s Health Visits
All non-essential Women’s Health Visits will be rescheduled until after 05/01/2020. All pregnant patients will be directed to one of three locations, our Metropolitan Clinic, our Medical Center location and our Kyle clinic location for care.
All elective GYN surgical cases will be rescheduled to after 05/01/2020.
No more than one companion will be allowed per patient/per visit. It is preferred that the patient comes alone and without children if possible.
You will be contacted if we need to reschedule your appointment or if a telemedicine visit would be appropriate.
Our Dental program will temporarily provide emergency dental services only at this time. If you currently have dental appointments for non-emergency services (dental cleanings, dental exams, etc.), you will be contacted directly to reschedule your appointment. Dental emergencies are potentially life threatening and require immediate treatment to stop ongoing tissue bleeding, alleviate severe pain or infection, and include the following:
- Uncontrolled bleeding
- Cellulitis or a diffuse soft tissue bacterial infection with swelling that potentially compromises the patient’s airway
- Trauma involving facial bones that also potentially compromises the patient’s airway
- Severe dental pain from inflammation
- Pericoronitis or third-molar pain
- Surgical post-operative osteitis, dry socket dressing changes
- Abscess, or localized bacterial infection resulting in localized pain and swelling
- Tooth fracture resulting in pain or causing soft tissue trauma
- Dental trauma with avulsion/luxation
- Dental treatment required prior to critical medical procedures
- Final crown/bridge cementation if the temporary restoration is lost, broken, or causing gingival irritation
- Extensive dental caries or defective restorations causing pain
- Suture removal
- Denture adjustments on radiation/oncology patients
- Denture adjustments or repairs when function is impeded
- Replacing temporary filling on endo access openings in patients experiencing pain
- Snipping or adjustment of an orthodontic wire or appliances piercing or ulcerating the inside of the mouth
We apologize for any inconvenience this may cause. We understand that this can be a confusing time. However, we are committed to responding to patient’s needs and staying informed as this evolves in our service areas. Our clinical teams are working around the clock to care for the health of the patients inside our walls, and we aim to protect our community as best as we can.
If you suspect yourself or someone you know has COVID-19, please isolate yourself and follow these steps provided by the CDC (https://www.cdc.gov/coronavirus/2019-ncov/downloads/sick-with-2019-nCoV-fact-sheet.pdf)
If you develop emergency warning signs for COVID-19 get medical attention immediately by calling 9-1-1. A few of the common emergency warning signs include:
- Difficulty breathing or shortness of breath
- Persistent pain or pressure in the chest
- New confusion or inability to arouse
- Bluish lips or face
*This list is not all inclusive.
Call 911 if you have a medical emergency:
If you have a medical emergency and need to call 911, notify the operator that you have or think you might have, COVID-19, and if possible put on a face mask as medical help arrives.